# How To

> Straight answers about what Broadcast can do and how to fix it when something goes wrong. Segment subscribers, branch sequences, fix deliverability, and troubleshoot sending.

Source: https://sendbroadcast.net/how-to

Straight answers about what Broadcast can do, and what to check when something is not working. Every answer links back to the documentation that backs it.

A lot of what people ask for already ships. Start here before you decide Broadcast cannot do the thing you need.

## Can Broadcast do this?

Capability questions, answered plainly. If the answer is no, it says no.

[### Segment subscribers by behavior Target people who opened, clicked, carry a tag, or match custom data. Read the answer →](https://sendbroadcast.net/how-to/segment-your-subscribers) [### Branch an automation on a condition Conditions, delays, tag changes, and moving people between sequences. Read the answer →](https://sendbroadcast.net/how-to/branching-sequences) [### Start a sequence from a segment Enroll people automatically when they match a segment or get a tag. Read the answer →](https://sendbroadcast.net/how-to/trigger-a-sequence-from-a-segment) [### Send transactional and marketing email Receipts and password resets alongside campaigns, from one install. Read the answer →](https://sendbroadcast.net/how-to/transactional-and-marketing-email) [### Run several newsletters or clients Channels keep audiences, domains, and email servers separate. Read the answer →](https://sendbroadcast.net/how-to/run-multiple-newsletters) [### Connect your app or an AI agent REST API, a CLI, and an MCP server for Claude Code. Read the answer →](https://sendbroadcast.net/how-to/connect-your-app-or-ai-agent) [### Bring an existing list over CSV import, the API, and what to do about engagement history. Read the answer →](https://sendbroadcast.net/how-to/bring-your-existing-list) [### Choose an email provider Broadcast sends through your provider. Here is how to pick one. Read the answer →](https://sendbroadcast.net/how-to/choose-an-email-provider) [### Get SES out of the sandbox Request Amazon SES production access, and what to write so it gets approved. Read the answer →](https://sendbroadcast.net/how-to/get-out-of-the-ses-sandbox) [### Draft newsletters automatically Autopilot builds drafts from RSS feeds, repos, and web pages. Read the answer →](https://sendbroadcast.net/how-to/automate-newsletters-with-ai) [### Connect Shopify to Broadcast Send Shopify customers and orders to Broadcast with webhooks or Flow, and what that cannot do yet. Read the answer →](https://sendbroadcast.net/how-to/connect-shopify-to-broadcast) [### Shopify abandoned checkout emails How they work, timing and copy, and why Shopify sends them today, not Broadcast. Read the answer →](https://sendbroadcast.net/how-to/shopify-abandoned-checkout-emails) [### Shopify post-purchase and win-back flows Timing and example copy for each flow, and the parts Broadcast can run today. Read the answer →](https://sendbroadcast.net/how-to/shopify-post-purchase-and-win-back-flows)

## Something is not working

Start with the symptom. Each page walks the checks in the order that resolves the most cases first.

[### My emails land in spam Authentication, reputation, list hygiene, and content, in that order. Work through it →](https://sendbroadcast.net/how-to/emails-going-to-spam) [### SPF, DKIM, or DMARC is failing Read the DNS Health page and fix what it flags. Work through it →](https://sendbroadcast.net/how-to/fix-dns-authentication) [### My broadcast is not sending Status, audience, email server, rate limits, and background jobs. Work through it →](https://sendbroadcast.net/how-to/broadcast-not-sending) [### Emails bounce or get rejected Read the bounce reason, then check suppressions and your provider. Work through it →](https://sendbroadcast.net/how-to/bounces-and-delivery-failures) [### A sequence is not advancing Enrollment, delays, conditions, and subscriber status. Work through it →](https://sendbroadcast.net/how-to/sequence-not-advancing) [### My import did not work Missing rows usually mean suppressions, duplicates, or file format. Work through it →](https://sendbroadcast.net/how-to/subscriber-import-problems) [### Webhooks are not arriving Both directions: your endpoints, and your provider's events. Work through it →](https://sendbroadcast.net/how-to/webhooks-not-firing)

## Not finding it?

The [documentation](https://sendbroadcast.net/docs) goes deeper than these pages do. If what you need genuinely is not there, [email us](mailto:simon@sendbroadcast.net?subject=How-To%20question) and tell us what you were trying to do. Requests that turn out to be missing docs get written up. Requests that turn out to be missing features go on the [roadmap](https://sendbroadcast.net/roadmap).

[Documentation](https://sendbroadcast.net/docs) [What shipped recently](https://sendbroadcast.net/changelog) [Roadmap](https://sendbroadcast.net/roadmap) [Try the demo](https://demo.sendbroadcast.net)