How To

Straight answers about what Broadcast can do, and what to check when something is not working. Every answer links back to the documentation that backs it.

A lot of what people ask for already ships. Start here before you decide Broadcast cannot do the thing you need.

Can Broadcast do this?

Capability questions, answered plainly. If the answer is no, it says no.

Segment subscribers by behavior

Target people who opened, clicked, carry a tag, or match custom data.

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Branch an automation on a condition

Conditions, delays, tag changes, and moving people between sequences.

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Start a sequence from a segment

Enroll people automatically when they match a segment or get a tag.

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Send transactional and marketing email

Receipts and password resets alongside campaigns, from one install.

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Run several newsletters or clients

Channels keep audiences, domains, and email servers separate.

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Connect your app or an AI agent

REST API, a CLI, and an MCP server for Claude Code.

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Bring an existing list over

CSV import, the API, and what to do about engagement history.

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Choose an email provider

Broadcast sends through your provider. Here is how to pick one.

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Get SES out of the sandbox

Request Amazon SES production access, and what to write so it gets approved.

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Draft newsletters automatically

Autopilot builds drafts from RSS feeds, repos, and web pages.

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Connect Shopify to Broadcast

Send Shopify customers and orders to Broadcast with webhooks or Flow, and what that cannot do yet.

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Shopify abandoned checkout emails

How they work, timing and copy, and why Shopify sends them today, not Broadcast.

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Shopify post-purchase and win-back flows

Timing and example copy for each flow, and the parts Broadcast can run today.

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Something is not working

Start with the symptom. Each page walks the checks in the order that resolves the most cases first.

My emails land in spam

Authentication, reputation, list hygiene, and content, in that order.

Work through it →

SPF, DKIM, or DMARC is failing

Read the DNS Health page and fix what it flags.

Work through it →

My broadcast is not sending

Status, audience, email server, rate limits, and background jobs.

Work through it →

Emails bounce or get rejected

Read the bounce reason, then check suppressions and your provider.

Work through it →

A sequence is not advancing

Enrollment, delays, conditions, and subscriber status.

Work through it →

My import did not work

Missing rows usually mean suppressions, duplicates, or file format.

Work through it →

Webhooks are not arriving

Both directions: your endpoints, and your provider’s events.

Work through it →

Not finding it?

The documentation goes deeper than these pages do. If what you need genuinely is not there, email us and tell us what you were trying to do. Requests that turn out to be missing docs get written up. Requests that turn out to be missing features go on the roadmap.

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